Hotline training manual

The Crisis Intervention Manual is specifically designed with the intention to Open people’s Hearts and Minds. People love the Crisis Intervention Manual because it is an easy read and goes deeper into understanding ourselves and others, which keeps the material personally relevant throughout. Reading this book will help people: Learn how to. Crisis Calls: Intervention on the Line Receiving phone calls from an individual in crisis presents a challenge. The caller may be an anxious friend, desperate family member, suicidal stranger, or an angry customer. Domestic Violence Training for New Staff and Volunteers. is a basic training curriculum on domestic violence that orients new staff and volunteers to the world of domestic violence services, providing the information needed to begin this important work. Northnode, Inc. received funding for the development of this curriculum from the Massachusetts.

Crisis Calls: Intervention on the Line Receiving phone calls from an individual in crisis presents a challenge. The caller may be an anxious friend, desperate family member, suicidal stranger, or an angry customer. Training is essential to providing quality help and service to the NAMI community. HelpLine training focuses on NAMI’s website, www.doorway.ru, the HelpLine Resource Directory and your organization’s website and resource materials. While training, you will use these resources to learn information you’ll need, resources and. the hotline. a Do complete a call report form (provided on next page). r Don't rush. r Don't over refer. Three referrals provide a choice without being overwhelming. Hotline Skills section taken from the SEXUAL ASSAULT ADVOCATE TRAINING MANUAL – TEXAS OFFICE OF THE ATTORNEY GENERAL AND TEXAS ASSOCIATION AGAINST SEXUAL ASSAULT.

Training. Supervision. Quality assurance and sustainability. References The booklet represents a link in a long and diversified chain that involves a. The CDC National AIDS Hotline provides confidential HIV-related information or symptoms from the Diagnostic and Statistical Manual of Mental Disorders. Our professionally trained helpline responders have gone through a comprehensive training program that helps them give callers the specific help they need.